Shipping & Returns

Cost of delivery and forwarding expenses
Cost of delivery within Austria

We deliver whatever amount of tea all around Austria on condition that the minimum order amount is € 15.00. If tea batches run out, postal charges are subject to recalculation, and no money is charged for packing. Goods with the cost less than € 15.00 are not transmitted. 

If the cost of goods is € 50.00 and more, our delivery is FREE OF CHARGE.
Postage expenses connected with the remaining order are reflected in the bill. Cost breakdown is performed against the bill.
In case of payment delay equaling to 14 days after billing we take 10% of the total amount and late payment fee.

Besides, forwarding expenses are calculated on the basis of the total package weight but forwarding expenses may differ in case of fragile goods or special packing.


Goods transmission within Austria:
0 kg   to 4 kg     -> 3.90 €
4 kg   to 10 kg   -> 5.90 €
10 kg to 16 kg   -> 7.90 €

Cost of goods transmission within GERMANY

The minimum amount of the order from GERMANY is  15.00. Goods transmission abroad is performed after the money specified in the bill is paid. We take abroad payments either as payments with the following credit cards: Visa, MasterCard (in euro), Diners/Discover and Paypal – or as prepayments through bank transfer moneys (to the specified bank details).
We take credit card payment only after the information on the credit card number and validity period is provided! Actually only arising forwarding expenses are calculated. Billing is made in euro. Besides, forwarding expenses are calculated on the basis of the total package weight but forwarding expenses may differ in case of fragile goods or special packing. 
Orders to be transmitted to Germany are forwarded only after prepayment or credit card payment confirmation.



Goods transmission within Germany:
 
0 kg   to   4 kg    ->  9.90 €
4 kg   to 10 kg   -> 14.90 €
10 kg to 16 kg   -> 19.90 €
 


Cost of goods transmission within EU

The minimum amount of the order from abroad is  15.00. Goods transmission abroad is performed after the money specified in the bill is paid. We take abroad payments either as payments with the following credit cards: Visa, MasterCard (in euro), Diners/Discover and Paypal – or as prepayments through bank transfer moneys (to the specified bank details).
We take credit card payment only after the information on the credit card number and validity period is provided! Actually only arising forwarding expenses are calculated. Billing is made in euro. Besides, forwarding expenses are calculated on the basis of the total package weight but forwarding expenses may differ in case of fragile goods or special packing. 
Orders to be transmitted to EU are forwarded only after prepayment or credit card payment confirmation.



Goods transmission within EU:
0 kg   to   4 kg   -> 12.90 €
4 kg   to 10 kg   -> 17.90 €
10 kg to 16 kg   -> 22.90 €
 
Cost of goods transmission to other countries over the world (except EU countries and Austria)

We provide the information on costs of goods transmission to other EU countries and beyond EU automatically by e-mail (according to effective rates of Austrian Post). In addition, depending on the goods import country, customs fees incurred by the buyer may be charged. Goods transmission abroad may be paid with a credit card, Paypal and through prepayment.
If the goods batch being transmitted, as a gift as well, cannot be received, or cannot be delivered to the client because of incorrect address, "Sir Harly´s Tea" may charge expenses for the repeated delivery of goods, which are to be paid by the client.

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